Policies

Payments

Dear Joie accepts major Credit Cards, Visa Debit, PayPal as a method of payment. Please note, you cannot cancel an order after an item has been purchased, this applies to custom orders.

Refunds and Exchanges

We want to ensure that you are confident in making a secure, risk-free purchase and in the unlikely event that you are unhappy, with any of our services/products, please contact us directly by emailing mailto:hello@dearjoie.com

No refunds or returns available, as each piece is handcrafted; but we will be happy to exchange items you are unsatisfied with. Please contact us within 30 days of receiving the item, which can be exchanged for a different item or size, provided the original piece is in good condition and accompanied with a receipt. The customer is responsible for safe return shipping. Dear Joie is not responsible for items lost or damaged in transit. No refunds, returns, or exchanges on custom/special order jewelry.

Repairs

We do our best to create sturdy, quality pieces at Dear Joie. We are happy to cover the cost of repairs under normal wear for the first two months after purchase. If there are any inclusions, we will be happy to arrange a repair or send a replacement part.

For repair inquiries, please contact us at mailto:hello@dearjoie.com. Please include your name, description, a photo of the damaged item, and proof of purchase. If we can repair your jewelry, we will contact you with shipping instructions. Repairs may take 3-5 weeks to complete. Dear Joie will cover the costs of repairs under normal wear for the first two months after purchase, under normal wear and tear. After the first two months, Dear Joie performs repairs for a fee. We reserve the right to deny unreasonable repairs. All repairs are subject to shipping charges.

If you need your Dear Joie ring resized, please email us for pricing and information. This service is not covered under warranty.

Privacy & Security

We collect information from you when you register on our site, place an order, or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. Any of the information we collect from you may be used to help personalize your experience, improve our website and customer service, process transactions with your consent and administer promotional emails (which you can opt-out of at any time.)